You are able to Clone a Case. Only certain components of the Case are cloned into the new, though:

• Requestor

• Files

• Case Notes

To Clone a case, follow these steps:

1. Click the “Clone Case” button

   Open

   

    

2. Determine who should own the Case

   1. Click the “Next” button

      Open

      

       

3. Done. The new case has been created.