CU Boulder Human Resources
Knowledgebase
General Guides (all HRI Users)
- Stephen Lewis
Owned by Stephen Lewis
The general guides apply across all the HRI Salesforce Apps. For guides specific to a unit, use the sidebar navigation.
For additional trainings, visit Salesforce’s Trailblazer site for forum topics.
Contact
To reach the HRIT group with any issues, put in a help ticket. HRIT will help with initial support, or will route the ticket to the appropriate group in OIT.
HRIT (Tier 1) | eCRM (Tier 2) |
|---|---|
Access | User Provisioning/Licensing New Hires |
Training or Usability | Updating Selectable & Dropdown Values |
Updating or Creating Lists | Adding, Editing, or Deleting Fields |
Creating or Editing Reports/Dashboards | Restoring System Outages |
Initial System Troubleshooting | System Enhancements |
 | Troubleshooting Development Bug/Providing Fixes |