Resolved Issue Log

University Staff Performance Evaluation Task

Could affect any users who have changed employee classifications from classified to university during the 23-24 performance cycle.

CU Boulder HR has identified many of these employee and updated goal dates to prevent the issue.

If evaluation task has not been started: Either the supervisor or employee may edit the dates on their 22-23 goals to end on 6/30/24 instead of 7/31/24. This will prevent these goals from being pulled into the evaluation.

If evaluation task has been started: Once the sign-off task is started, it locks the goals into the task. In this instance, the supervisors can comment N/A for any 22-23 goals. If the department uses goal weighting, be sure to weight these 22-23 goals at 0%.

Jul 8, 2024

Sep 2, 2024

No vendor resolution vendor Expected functionality - Contact Boulder HR if you have questions about this issue.

 The Classified cycle runs through 7/31, while the University cycle ends on 6/30. If employees were previously Classified during the 23-24 cycle and received Classified Core Competencies, and those goals were not cancelled when the employee transitioned to University Staff, those goals will now be overlapping the employee’s performance cycle (University Staff, 7/1-6/30).

If the task is not started, the goals on the performance plan remained editable, and either the dates can be updated, or the competencies can be cancelled.

If the plan has been started, use the workaround above to effectively ignore the un-applicable goals for the employee’s 23-24 University Staff evaluation.

Going forward goal dates will default to a non-overlapping range between Classified and University Staff, and this will not be an issue.

University & Classified Staff Performance Evaluation Task

Could affect any users work on a 23-24 evaluation. This is a known Cornerstone issue but has not been reported on CU Boulder’s instance.

From Cornerstone:

“We believe this is related to users having more than one tab with Cornerstone open at a time, possibly with more than one Performance Review including the previous year's review. We recommend the following to avoid this issue for the time being:

1. Only use 1 tab at a time while completing Performance Reviews

2. Type all responses into a notepad and copy and paste them into the Performance Review so that any progress is not lost should they fail to save”

Aug 7, 2024

Sep 6, 2024

resolved - A patch was pushed 9/6. Contact Boulder HR if you have questions about this issue.

Comments and ratings are not being saved when submitting Performance Reviews and the data will appear to have been lost.

Tasks (Action Required)

Could affect any users who have not completed a task.

This issue was resolved as of 4:35 MT. Please contact Boulder HR if you continue to experience this issue after refreshing your page.

Sep 9, 2024

Sep 9, 2024

Resolved - Contact Boulder HR if you have questions about this issue.

Users are seeing an error when viewing tasks:

Open

From Cornerstone: “Cornerstone Engineering is investigating an intermittent latency issue impacting APIs on US and LAX (not SL4) Swimlanes across PRD, Stage, and Pilot. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application that leverage APIs.”

User - Profile & Snapshot

Unknown amount of users impacted at this moment

If you are unable to access Cornerstone via the MyCUinfo page, you can login via this direct link: https://colorado.csod.com/samldefault.aspx

The MyCUInfo portal and tile is not managed by HR, you can contact oithelp@colorado.edu for portal/tile issues.

If you are not seeing your entire reporting structure, please send an email to open a ticket with Cornerstone via cornerstonehelp@coloado.edu

Jan 9, 2025

Jan 27, 2025 - The feed is working and all reporting relationships are accurate and reflect HCM. Confirmed with UIS that tile is working, waiting for their reply

resolved

Users are not seeing entire expected reporting structure in Cornerstone. This is a data feed issue coming from OIT and we are in the process of diagnosing it. This is also impacting users when they login to MyCUinfo, they are unable to to access Cornerstone via the performance tile.

Tasks (Action Required)

Could affect any users who have not completed a task in the past.

At this point, there is no workaround. Please ignore any tasks that are not the following: 2023-2024 University Staff Final Evaluation, 2023-2024 Classified Staff Final Evaluation, 2024-2025 University Staff Performance Planning, 2024-2025 Classified Staff Performance Planning

Aug 5, 2024

Sep 2, 2024

No vendor resolution - Contact Boulder HR if you have questions about this issue.

Expired tasks are showing up for users who did not complete them during the time they were open. The tasks appear with a red caution symbol and are not editable. This is causing confusion in our current performance cycle. The tasks are showing up in the Tasks (Actions Required) box and are affecting Employees and Supervisors. At this point, there is no workaround. The vendor is aware of the issue and we are waiting to hear back on a possible solution.

University Staff Performance Planning Task

Could affect any users with the above tasks.

Managers and employees can complete the task after discussing which goals will be relevant and updating goal dates to fall within the 23-24 performance cycle date ranges. Once sign off is complete the plan will automatically revert to the correct and most up-to-date version.

Jul 15, 2023

Jul 29, 2024

No vendor resolution vendor Expected functionality - Contact Boulder HR if you have questions about this issue.

 For the Planning task, once a manager clicks into the task, Cornerstone creates a “snapshot in time” of all goals. If edits are made, or goals are cancelled, the changes may not be reflected when viewing the list of goals within the task. New goals can be added. This has often been seen with employee who have changed classifications from Classified to University staff.

• This is expected functionality from the vendor. It may cause goals to seem out of sync. However, as our CU Boulder documentation states, the options in the “Tasks (Action Required)” box are meant to serve as signature workflows, and the goals as seen through the Performance Planning tile are meant to be the “living document” of expectations that can change throughout the year.

• We encourage supervisors or employees with this issue to complete the task and discuss expectations, emphasizing the goals that correctly fall within the 23-24 plan year. Submit a Cornerstone ticket or contact Boulder HR if you have questions or guidance.

• This issue will be resolved for future coaching and planning tasks.

University Staff Evaluation (step 3: Supervisor Departmental Rating)

All supervisors of university staff who utilize goal weights in the year end evaluation.

In step 1, the incorrect weights are grayed out and can’t be edited, but can be changed on step 3. On step 3, goal weights can be viewed for each goal and then you must manually enter the accurate weight. See screenshots in the description below.

Jul 12, 2023

Oct 17, 2023

No Vendor resolution Expected vendor functionality -contact Boulder HR if you need help with this item

Open

• In step 3, the task isn’t automatically matching the weight users have set for goals on the performance plan and users are instead seeing the weights of goal divided even across all goals.

• To updates the task weights to match the weight on user goals:

  • click the “Show more” text to view all the goal details.

  • You will see the correct goal weight as part of the goal.

  • you can match the “Weight” from the goal to the “Weight” box on the task. See image below:

University Staff Evaluation Task (step 3: Supervisor Departmental Rating)

All users with the above tasks who supervise multiple employees.

Hover cursor over the left sidebar which shows icons for all performance steps. Cornerstone may have automatically placed you in step 1, and you need to manually click step 3 (the third icon on the sidebar). You should now be able to save comments, ratings, and weights.

Sep 1, 2023

Oct 5, 2023

no resolution

• If you have multiple employees with in-progress performance evaluations, but the employees are on different steps, Cornerstone defaults you to step 1, even if the employee you are reviewing is on step 3:

• Even though you can enter comments, ratings, and weights, since the system is on step 1 you cannot save.

• To make sure you can save and continue with the evaluation task, make sure you hover over the left sidebar showing the steps and that the 3rd step is highlighted. If you’ve entered comments and cannot save, copy them into a Word or Notepad document to paste back into the system once you change the step.

• Once step 3 is selected, you will now see available options to save or continue