Resolved Issue Log
Employees and Supervisors seeing Expired Tasks Resolved as of 9/9/2024
Cornerstone Area | Tasks (Action Required) |
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Affected Users | Could affect any users who have not completed a task in the past. |
Workaround | A scheduled patch for this issue will occur 9/6/2024. At this point, there is no workaround. Please ignore any tasks that are not the following: 2023-2024 University Staff Final Evaluation, 2023-2024 Classified Staff Final Evaluation, 2024-2025 University Staff Performance Planning, 2024-2025 Classified Staff Performance Planning |
Date Identified | Aug 5, 2024 |
Last Update | Sep 2, 2024 |
Status/Fix Date | No vendor resolution - Contact Boulder HR if you have questions about this issue. |
Description | Expired tasks are showing up for users who did not complete them during the time they were open. The tasks appear with a red caution symbol and are not editable. This is causing confusion in our current performance cycle. The tasks are showing up in the Tasks (Actions Required) box and are affecting Employees and Supervisors. At this point, there is no workaround. The vendor is aware of the issue and we are waiting to hear back on a possible solution.
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Performance Planning Task Goals not Matching Goals Viewed Through Performance Planning Tile Issue no longer relevant since editable goal list was removed for 24-25 cycle.
Cornerstone Area | University Staff Performance Planning Task |
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Affected Users | Could affect any users with the above tasks. |
Workaround | Managers and employees can complete the task after discussing which goals will be relevant and updating goal dates to fall within the 23-24 performance cycle date ranges. Once sign off is complete the plan will automatically revert to the correct and most up-to-date version. |
Date Identified | Jul 15, 2023 |
Last Update | Jul 29, 2024 |
Status/Fix Date | No vendor resolution vendor Expected functionality - Contact Boulder HR if you have questions about this issue. |
Description | For the Planning task, once a manager clicks into the task, Cornerstone creates a “snapshot in time” of all goals. If edits are made, or goals are cancelled, the changes may not be reflected when viewing the list of goals within the task. New goals can be added. This has often been seen with employee who have changed classifications from Classified to University staff.
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Performance Plan Goal Weights Not Matching Weights in University Staff Year End Evaluation Task Issue no longer relevant since evaluation task closed on 9/15/23
Cornerstone Area | University Staff Evaluation (step 3: Supervisor Departmental Rating) |
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Affected Users | All supervisors of university staff who utilize goal weights in the year end evaluation. If your department does not utilize goal weights, you are unaffected by this issue. |
Workaround | In step 1, the incorrect weights are grayed out and can’t be edited, but can be changed on step 3. On step 3, goal weights can be viewed for each goal and then you must manually enter the accurate weight. See screenshots in the description below. |
Date Identified | Jul 12, 2023 |
Last Update | Oct 17, 2023 |
Status/Fix Date | No Vendor resolution Expected vendor functionality -contact Boulder HR if you need help with this item |
Description |
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Evaluation Task Not Giving Option to Save Comments and Ratings Issue no longer relevant since evaluation task closed on 9/15/23
Cornerstone Area | University Staff Evaluation Task (step 3: Supervisor Departmental Rating) |
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Affected Users | All users with the above tasks who supervise multiple employees. |
Workaround | Hover cursor over the left sidebar which shows icons for all performance steps. Cornerstone may have automatically placed you in step 1, and you need to manually click step 3 (the third icon on the sidebar). You should now be able to save comments, ratings, and weights. |
Date Identified | Sep 1, 2023 |
Last Update | Oct 5, 2023 |
Status/Fix Date | no resolution |
Description |
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