Cornerstone Known Issue Log

Tasks (Action Required)

Could affect any users who have not completed a task.

This issue was resolved as of 4:35 MT. Please contact Boulder HR if you continue to experience this issue after refreshing your page.

Sep 9, 2024

Sep 9, 2024

Resolved - Contact Boulder HR if you have questions about this issue.

Users are seeing an error when viewing tasks:

Open

From Cornerstone: “Cornerstone Engineering is investigating an intermittent latency issue impacting APIs on US and LAX (not SL4) Swimlanes across PRD, Stage, and Pilot. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application that leverage APIs.”

University Staff Performance Evaluation Task

Could affect any users who have changed employee classifications from classified to university during the 23-24 performance cycle.

CU Boulder HR has identified many of these employee and updated goal dates to prevent the issue.

If evaluation task has not been started: Either the supervisor or employee may edit the dates on their 22-23 goals to end on 6/30/24 instead of 7/31/24. This will prevent these goals from being pulled into the evaluation.

If evaluation task has been started: Once the sign-off task is started, it locks the goals into the task. In this instance, the supervisors can comment N/A for any 22-23 goals. If the department uses goal weighting, be sure to weight these 22-23 goals at 0%.

Jul 8, 2024

Sep 2, 2024

No vendor resolution vendor Expected functionality - Contact Boulder HR if you have questions about this issue.

 The Classified cycle runs through 7/31, while the University cycle ends on 6/30. If employees were previously Classified during the 23-24 cycle and received Classified Core Competencies, and those goals were not cancelled when the employee transitioned to University Staff, those goals will now be overlapping the employee’s performance cycle (University Staff, 7/1-6/30).

If the task is not started, the goals on the performance plan remained editable, and either the dates can be updated, or the competencies can be cancelled.

If the plan has been started, use the workaround above to effectively ignore the un-applicable goals for the employee’s 23-24 University Staff evaluation.

Going forward goal dates will default to a non-overlapping range between Classified and University Staff, and this will not be an issue.

University & Classified Staff Performance Evaluation Task

Could affect any users work on a 23-24 evaluation. This is a known Cornerstone issue but has not been reported on CU Boulder’s instance.

From Cornerstone:

“We believe this is related to users having more than one tab with Cornerstone open at a time, possibly with more than one Performance Review including the previous year's review. We recommend the following to avoid this issue for the time being:

1. Only use 1 tab at a time while completing Performance Reviews

2. Type all responses into a notepad and copy and paste them into the Performance Review so that any progress is not lost should they fail to save”

Aug 7, 2024

Sep 6, 2024

resolved - A patch was pushed 9/6. Contact Boulder HR if you have questions about this issue.

Comments and ratings are not being saved when submitting Performance Reviews and the data will appear to have been lost.

University Staff Evaluation Task

University Staff Performance Planning Task

All users with the above tasks.

Use the down arrow key or a mouse scroll wheel to continue scrolling beyond the bottom of the browser window. See screenshots in the description below.

Jul 12, 2023

Sep 3, 2024

IN PROGRESS WITH VENDOR

• When using the scroll bar in your browser, you may not be able to move the page low enough to access the buttons to continue the task:

Open

• To reach “Next,” “Save as Draft,” or “Submit,” “Previous,” or “Exit” buttons, you can continue scrolling by clicking on the page and using the down arrow key, or using a mouse scroll wheel.