For sites that have the ability to send emails to customers (i.e.: I-9, Leave, and ADA), you may need to communicate in a language other than English.
By default, emails in Salesforce are encoded for “General US & Western Europe.” For languages outside of this area (ex: Lao, Mandarin, and Nepali), you will need to change your email settings so your emails send legibly. If you do not update your settings, your email will look like this:
To update your email settings to allow for emails in languages like Lao, Mandarin, and Nepali, please follow these steps:
Go into your profile
Select “Settings”
Select “Advanced User Details”
Select “Edit”
Change “Email Encoding” to Unicode (UTF-8)
Select “Save”
Finished
You will now be able to send emails to customers in languages like Lao, Mandarin, and Nepali.
Notes:
When sending the email in Salesforce, you could bcc yourself to confirm what the customer receives.
Changing to Unicode (UTF-8) does not appear to impact English and Western Europe languages.