General Guides (all HRI Users)

The general guides apply across all the HRI Salesforce Apps. For guides specific to a unit, use the sidebar navigation.

For additional trainings, visit Salesforce’s Trailblazer site for forum topics.

Contact

To reach the HRIT group with any issues, put in a help ticket. HRIT will help with initial support, or will route the ticket to the appropriate group in OIT.

HRIT (Tier 1)	eCRM (Tier 2)

HRIT (Tier 1)	eCRM (Tier 2)
Access	User Provisioning/Licensing New Hires
Training or Usability	Updating Selectable & Dropdown Values
Updating or Creating Lists	Adding, Editing, or Deleting Fields
Creating or Editing Reports/Dashboards	Restoring System Outages
Initial System Troubleshooting	System Enhancements
	Troubleshooting Development Bug/Providing Fixes

HRI User Guides

CU Boulder Human Resources

Knowledgebase

General Guides (all HRI Users)

Analytics

Contact

General Guides:

Related content