Cornerstone Known Issue Log

📣 Employees and Supervisors seeing Expired Tasks

Cornerstone Area	Tasks (Action Required)
Affected Users	Could affect any users who have not completed a task in the past.
Workaround	At this point, there is no workaround. Please ignore any tasks that are not the following: 2023-2024 University Staff Final Evaluation, 2023-2024 Classified Staff Final Evaluation, 2024-2025 University Staff Performance Planning, 2024-2025 Classified Staff Performance Planning
Date Identified	05 Aug 2024
Last Update	19 Aug 2024
Status/Fix Date	NO VENDOR RESOLUTION - Contact Boulder HR if you have questions about this issue.
Description	Expired tasks are showing up for users who did not complete them during the time they were open. The tasks appear with a red caution symbol ⚠️ and are not editable. This is causing confusion in our current performance cycle. The tasks are showing up in the Tasks (Actions Required) box and are affecting Employees and Supervisors. At this point, there is no workaround. The vendor is aware of the issue and we are waiting to hear back on a possible solution.

📣 Employees who have switched classifications (Classified to University Staff) are seeing 22-23 goals in their 23-24 evaluations

Cornerstone Area	University Staff Performance Evaluation Task
Affected Users	Could affect any users who have changed employee classifications from classified to university during the 23-24 performance cycle.
Workaround	CU Boulder HR has identified many of these employee and updated goal dates to prevent the issue. If evaluation task has not been started: Either the supervisor or employee may edit the dates on their 22-23 goals to end on 6/30/24 instead of 7/31/24. This will prevent these goals from being pulled into the evaluation. If evaluation task has been started: Once the sign-off task is started, it locks the goals into the task. In this instance, the supervisors can comment N/A for any 22-23 goals. If the department uses goal weighting, be sure to weight these 22-23 goals at 0%.
Date Identified	08 Jul 2024
Last Update	29 Jul 2024
Status/Fix Date	NO VENDOR RESOLUTION VENDOR EXPECTED FUNCTIONALITY - Contact Boulder HR if you have questions about this issue.
Description	The Classified cycle runs through 7/31, while the University cycle ends on 6/30. If employees were previously Classified during the 23-24 cycle and received Classified Core Competencies, and those goals were not cancelled when the employee transitioned to University Staff, those goals will now be overlapping the employee’s performance cycle (University Staff, 7/1-6/30). If the task is not started, the goals on the performance plan remained editable, and either the dates can be updated, or the competencies can be cancelled. If the plan has been started, use the workaround above to effectively ignore the un-applicable goals for the employee’s 23-24 University Staff evaluation. Going forward goal dates will default to a non-overlapping range between Classified and University Staff, and this will not be an issue.

📣 Performance - Goals and Ratings are not saving in Performance Reviews

Cornerstone Area	University & Classified Staff Performance Evaluation Task
Affected Users	Could affect any users work on a 23-24 evaluation. This is a known Cornerstone issue but has not been reported on CU Boulder’s instance.
Workaround	From Cornerstone: “Attempt to resubmit the information and see if it saves successfully”
Date Identified	07 Aug 2024
Last Update
Status/Fix Date	NO VENDOR RESOLUTION - Contact Boulder HR if you have questions about this issue.
Description	Comments and ratings are not being saved when submitting Performance Reviews and the data will appear to have been lost.

📣 Scrolling Issue within Tasks

Cornerstone Area	University Staff Evaluation Task University Staff Performance Planning Task
Affected Users	All users with the above tasks.
Workaround	Use the down arrow key or a mouse scroll wheel to continue scrolling beyond the bottom of the browser window. See screenshots in the description below.
Date Identified	12 Jul 2023
Last Update	29 Jul 2024
Status/Fix Date	IN PROGRESS WITH VENDOR
Description	When using the scroll bar in your browser, you may not be able to move the page low enough to access the buttons to continue the task: To reach “Next,” “Save as Draft,” or “Submit,” “Previous,” or “Exit” buttons, you can continue scrolling by clicking on the page and using the down arrow key, or using a mouse scroll wheel.