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Users seeing a “Error - unable to complete this action” when viewing Performance review tasks
Cornerstone Area | Tasks (Action Required) | ||||||
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| Could affect any users who have not completed a task in the past. | ||||||
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At this point, there is no workaround. Please ignore any tasks that are not the following: 2023-2024 University Staff Final Evaluation, 2023-2024 Classified Staff Final Evaluation, 2024-2025 University Staff Performance Planning, 2024-2025 Classified Staff Performance Planning | Date Identified | 05 Aug This issue was resolved as of 4:35 MT. Please contact Boulder HR if you continue to experience this issue after refreshing your page. | ||||
Date Identified |
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Last Update | 02 | ||||||
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Description | Expired tasks are showing up for users who did not complete them during the time they were open. The tasks appear with a red caution symbol ⚠️ and are not editable. This is causing confusion in our current performance cycle. The tasks are showing up in the Tasks (Actions Required) box and are affecting Employees and Supervisors. At this point, there is no workaround. The vendor is aware of the issue and we are waiting to hear back on a possible solution.Users are seeing an error when viewing tasks:
From Cornerstone: “Cornerstone Engineering is investigating an intermittent latency issue impacting APIs on US and LAX (not SL4) Swimlanes across PRD, Stage, and Pilot. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application that leverage APIs.”
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Affected Users
Workaround
📣 Employees who have switched classifications (Classified to University Staff) are seeing 22-23 goals in their 23-24 evaluations
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Cornerstone Area | University & Classified Staff Performance Evaluation Task | ||||||
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| Could affect any users work on a 23-24 evaluation. This is a known Cornerstone issue but has not been reported on CU Boulder’s instance. | ||||||
| From Cornerstone: “We believe this is related to users having more than one tab with Cornerstone open at a time, possibly with more than one Performance Review including the previous year's review. We recommend the following to avoid this issue for the time being:
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Date Identified |
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Last Update | 03 | ||||||
Status/Fix Date |
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Description | Comments and ratings are not being saved when submitting Performance Reviews and the data will appear to have been lost.
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