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Users seeing a “Error - unable to complete this action” when viewing Performance review tasks
Cornerstone Area | Tasks (Action Required) | ||||||
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| Could affect any users who have not completed a task in the past. | ||||||
| At this point, there is no workaround. Please ignore any tasks that are not the following: 2023-2024 University Staff Final Evaluation, 2023-2024 Classified Staff Final Evaluation, 2024-2025 University Staff Performance Planning, 2024-2025 Classified Staff Performance Planning | Date Identified | 05 Aug This issue was resolved as of 4:35 MT. Please contact Boulder HR if you continue to experience this issue after refreshing your page. | ||||
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Last Update | 19 Aug | ||||||
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Description | Expired tasks are showing up for users who did not complete them during the time they were open. The tasks appear with a red caution symbol ⚠️ and are not editable. This is causing confusion in our current performance cycle. The tasks are showing up in the Tasks (Actions Required) box and are affecting Employees and Supervisors. At this point, there is no workaround. The vendor is aware of the issue and we are waiting to hear back on a possible solution.Users are seeing an error when viewing tasks:
From Cornerstone: “Cornerstone Engineering is investigating an intermittent latency issue impacting APIs on US and LAX (not SL4) Swimlanes across PRD, Stage, and Pilot. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application that leverage APIs.”
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Affected Users
Workaround
📣 Employees who have switched classifications (Classified to University Staff) are seeing 22-23 goals in their 23-24 evaluations
Cornerstone Area | University Staff Performance Evaluation Task | ||||||||||||
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| Could affect any users who have changed employee classifications from classified to university during the 23-24 performance cycle. | ||||||||||||
| CU Boulder HR has identified many of these employee and updated goal dates to prevent the issue. If evaluation task has not been started: Either the supervisor or employee may edit the dates on their 22-23 goals to end on 6/30/24 instead of 7/31/24. This will prevent these goals from being pulled into the evaluation. If evaluation task has been started: Once the sign-off task is started, it locks the goals into the task. In this instance, the supervisors can comment N/A for any 22-23 goals. If the department uses goal weighting, be sure to weight these 22-23 goals at 0%. | ||||||||||||
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Last Update | 29 Jul | ||||||||||||
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Description | The Classified cycle runs through 7/31, while the University cycle ends on 6/30. If employees were previously Classified during the 23-24 cycle and received Classified Core Competencies, and those goals were not cancelled when the employee transitioned to University Staff, those goals will now be overlapping the employee’s performance cycle (University Staff, 7/1-6/30). If the task is not started, the goals on the performance plan remained editable, and either the dates can be updated, or the competencies can be cancelled. If the plan has been started, use the workaround above to effectively ignore the un-applicable goals for the employee’s 23-24 University Staff evaluation. Going forward goal dates will default to a non-overlapping range between Classified and University Staff, and this will not be an issue.
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Cornerstone Area | University & Classified Staff Performance Evaluation Task | ||||||
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| Could affect any users work on a 23-24 evaluation. This is a known Cornerstone issue but has not been reported on CU Boulder’s instance. | ||||||
| From Cornerstone: “We believe this is related to users having more than one tab with Cornerstone open at a time, possibly with more than one Performance Review including the previous year's review. We recommend the following to avoid this issue for the time being:
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Description | Comments and ratings are not being saved when submitting Performance Reviews and the data will appear to have been lost.
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Cornerstone Area | University Staff Evaluation Task University Staff Performance Planning Task | ||||||
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| All users with the above tasks. | ||||||
| Use the down arrow key or a mouse scroll wheel to continue scrolling beyond the bottom of the browser window. See screenshots in the description below. | ||||||
Date Identified | |||||||
Last Update | 29 Jul | ||||||
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Description |
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