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Users seeing a “Error - unable to complete this action” when viewing Performance review tasks
Cornerstone Area | Tasks (Action Required) | ||||||
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| Could affect any users who have not completed a task. | ||||||
| This issue was resolved as of 4:35 MT. Please contact Boulder HR if you continue to experience this issue after refreshing your page. | ||||||
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Description | Users are seeing an error when viewing tasks:
From Cornerstone: “Cornerstone Engineering is investigating an intermittent latency issue impacting APIs on US and LAX (not SL4) Swimlanes across PRD, Stage, and Pilot. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application that leverage APIs.”
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📣 Employees who have switched classifications (Classified to University Staff) are seeing 22-23 goals in their 23-24 evaluations
Cornerstone Area | University Staff Performance Planning Evaluation Task | ||||||||||||
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| Could affect any users with the above taskswho have changed employee classifications from classified to university during the 23-24 performance cycle. | ||||||||||||
| Managers and employees can complete the task after discussing which goals will be relevant and updating goal dates to fall within the 23-24 performance cycle date ranges. Once sign off is complete the plan will automatically revert to the correct and most up-to-date version. | ||||||||||||
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Last Update | CU Boulder HR has identified many of these employee and updated goal dates to prevent the issue. If evaluation task has not been started: Either the supervisor or employee may edit the dates on their 22-23 goals to end on 6/30/24 instead of 7/31/24. This will prevent these goals from being pulled into the evaluation. If evaluation task has been started: Once the sign-off task is started, it locks the goals into the task. In this instance, the supervisors can comment N/A for any 22-23 goals. If the department uses goal weighting, be sure to weight these 22-23 goals at 0%. | ||||||||||||
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Description | For the Planning task, once a manager clicks into the task, Cornerstone creates a “snapshot in time” of all goals. If edits are made, or goals are cancelled, the changes may not be reflected when viewing the list of goals within the task. New goals can be added. This has often been seen with employee who have changed classifications from Classified to University staff.
We encourage supervisors or employees with this issue to complete the task and discuss expectations, emphasizing the goals that correctly fall within the 23-24 plan year. Submit a Cornerstone ticket or contact Boulder HR if you have questions or guidance. The Classified cycle runs through 7/31, while the University cycle ends on 6/30. If employees were previously Classified during the 23-24 cycle and received Classified Core Competencies, and those goals were not cancelled when the employee transitioned to University Staff, those goals will now be overlapping the employee’s performance cycle (University Staff, 7/1-6/30). If the task is not started, the goals on the performance plan remained editable, and either the dates can be updated, or the competencies can be cancelled. If the plan has been started, use the workaround above to effectively ignore the un-applicable goals for the employee’s 23-24 University Staff evaluation. Going forward goal dates will default to a non-overlapping range between Classified and University Staff, and this will not be an issue.
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📣 Performance - Goals and Ratings are not saving in Performance Reviews
Cornerstone Area | University & Classified Staff Performance Evaluation Task | ||||||
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| Could affect any users work on a 23-24 evaluation. This is a known Cornerstone issue but has not been reported on CU Boulder’s instance. | ||||||
| From Cornerstone: “We believe this is related to users having more than one tab with Cornerstone open at a time, possibly with more than one Performance Review including the previous year's review. We recommend the following to avoid this issue for the time being:
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Description | Comments and ratings are not being saved when submitting Performance Reviews and the data will appear to have been lost.
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📣 Scrolling Issue within Tasks
Cornerstone Area | University Staff Evaluation Task University Staff Performance Planning Task | ||||||
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| All users with the above tasks. | ||||||
| Use the down arrow key or a mouse scroll wheel to continue scrolling beyond the bottom of the browser window. See screenshots in the description below. | ||||||
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Description |
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📣 Performance Plan Goal Weights Not Matching Weights in University Staff Year End Evaluation Task Issue no longer relevant since evaluation task closed on 9/15/23
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Cornerstone Area
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University Staff Evaluation (step 3: Supervisor Departmental Rating)
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Affected Users
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All supervisors of university staff who utilize goal weights in the year end evaluation.
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If your department does not utilize goal weights, you are unaffected by this issue. |
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Workaround
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In step 1, the incorrect weights are grayed out and can’t be edited, but can be changed on step 3. On step 3, goal weights can be viewed for each goal and then you must manually enter the accurate weight. See screenshots in the description below.
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Last Update
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Description
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In step 3, the task isn’t automatically matching the weight users have set for goals on the performance plan and users are instead seeing the weights of goal divided even across all goals.
To updates the task weights to match the weight on user goals:
click the “Show more” text to view all the goal details.
You will see the correct goal weight as part of the goal.
you can match the “Weight” from the goal to the “Weight” box on the task. See image below:
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Cornerstone Area
University Staff Evaluation Task (step 3: Supervisor Departmental Rating)
Affected Users
All users with the above tasks who supervise multiple employees.
Workaround
Hover cursor over the left sidebar which shows icons for all performance steps. Cornerstone may have automatically placed you in step 1, and you need to manually click step 3 (the third icon on the sidebar). You should now be able to save comments, ratings, and weights.
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Description
If you have multiple employees with in-progress performance evaluations, but the employees are on different steps, Cornerstone defaults you to step 1, even if the employee you are reviewing is on step 3:
Even though you can enter comments, ratings, and weights, since the system is on step 1 you cannot save.
To make sure you can save and continue with the evaluation task, make sure you hover over the left sidebar showing the steps and that the 3rd step is highlighted. If you’ve entered comments and cannot save, copy them into a Word or Notepad document to paste back into the system once you change the step.
Once step 3 is selected, you will now see available options to save or continue
