For sites that have the ability to send emails to customers (i.e.: I-9, Leave, and ADA currently), you may need to communicate in a language other than English.
By default, emails in Salesforce are encoded for “General US & Western Europe.” For languages outside of this area (ex: like Lao, Mandarin, and Nepali), you will need to change your email settings so your emails send legibly. If you do not update your settings, your email will look like this:
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