Files can be added to a Case in two different ways: Drag-&-Drop or Manual Searching
Drag-&-Drop File Upload
Files can simply be drag-&-dropped into the Files section of a Case
Manual Searching File Upload
To manually find the files you want to upload to the Case, follow these steps:
Click on the Add Files button
Click on the Upload Files button
Search for the file you want to upload and click Open
Your file will now appear in the Files section of the Case
