Page Comparison

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1. Identify the Infinite Loop in the Team Queue

   1. In the Leave Team Queue, you’ll notice one Contact with a growing list of cases.
      

2. Select the Contact Record

   1. Click on the blue hyperlink of the Contact who is causing the Infinite Email Loop

      

3. Edit Click the ‘Do Not Auto-Reply’ Field

   1. Double-click on the field or click the pencil icon

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4. Check the Checkbox and Save

   1. Check the ‘Do Not Auto-Reply’ checkbox

   2. Click the ‘Save’ button

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5. Ensure Infinite Email Loop Has Stopped

   Once

   Button

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6. Click the ‘Yes’ Button

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7. Click the ‘Done’ Button

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8. Confirm the ‘Do Not Auto-Reply’

   checkbox

   Checkbox is checked

   on a Contact record, the Contact should no longer be sent the

   
   a. This checkbox lives in the ‘System Information’ of the Case.
   b. It is this checkbox that determines whether an case creation auto-email

   . This should stop the Infinite Email Loop

   is sent for the Contact.

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Notes:

• If the above process didn’t stop the Infinite Email Loop, please directly reach out to a member of the HR IT team for immediate support.

• This process only works for Leave Bucket Contacts. If you receive a permissions error trying to edit a Contact record, please directly reach out to a member of the HR IT team for immediate support.

• The list of Contacts who will not be sent the case creation auto-email can be found here.

• You can restart case creation auto-emails to be sent to a Contact by clicking the ‘Allow Auto-Reply Emails’ button.

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