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The incoming email will get logged in the case, along with any email attachments.
The email’s subject line will populate the case’s Short Description.
A Case Note will document the incoming email as well.
The person who sent the email will be identified as the “Requestor” Case Contact.
The Case Origin will be set to Email.
A ‘case creation auto-email’ will be sent to the Requestor--this email will show up as an email in the case as well as a Case Note.
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The original request (ie: Request Title + Request Description) will get logged in the case as a Case Note.
The Request Title will populate the case’s Short Description.
The employee who submitted the new case in the portal will be identified as the “Requestor” Case Contact.
The Case Origin will be set to HRSC Support Portal.
The employee’s answers to the questions on the webform will get documented into the case:
Impacted Employee Type
Impacted Department
A ‘case creation auto-email’ will be sent to the Request--this email will show up as an email in the case as well as a Case Note.
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