...

1. Log Into Salesforce

   1. Ensure you are on the VPN--either UCB-VPN (vpn.colorado.edu) or HR-VPN  (vpn.colorado.edu/hr-vpn)

   2. Go to https://o365coloradoedu.sharepoint.com/sites/HR-HRI

   3. Click on the “HRI - Salesforce Login” button

   4. Authenticate with Single Sign On

   5. Authenticate with Duo MFA
      
      

2. Homepage Overview

   

   • The Homepage Report shows all open HRSC cases requiring action this month. The three ways a case requires action are:

     • A Pay Differential case where the ‘End Date’ occurs this month

     • A Percent of Time Change case where the ‘Begin Date’ occurs this month

     • A Percent of Time Change case where the ‘End Date’ occurs this month
       

   • Note: The Homepage Report will show, at most, 30 cases. If there are more than 30 cases, you can click on the “HRSC - Open Cases Due This Month” link to view all of your open cases.
     
     

3. Search for Employee

   1. In the Global Search, type a name, email, employee ID, etc

   2. Hit Enter

      

      
      

4. Select Employee’s Contact Record

   1. Salesforce learns your searching habits and will recommend your frequently used Objects (ie: Contacts, Cases, Employment, etc)

   2. Ensure you select the Contact record (versus Case Contact, etc)

      

      
      

5. Contact Record Overview

   

   
   

6. Select Employees' Employment Record

   

   
   

7. Employment Record Overview

   

   
   

8. Create Case

   1. Click on the Create Case button

      

      
      

9. Create Case Contact

   1. Salesforce will copy the employee’s Contact and Employment data and paste it into the Case Contact Record

      Image RemovedImage Added

      
      

   2. In HCM, find the ‘BaseH’ or ‘BaseM’ compensation rate for the employee. (Note: 4b and 4c are temporary manual steps until the integration is fixed)

      

      
      

   3. Update the ‘Hourly Rate’ and ‘Monthly Rate’ based on the ‘BaseH’ or BaseM' compensation rate for the employee listed in HCM.

      

      
      

   4. Click Save

      

      
      

10. Case Contact Record Overview

    

    
    

11. Go to Case

    1. Click on the Case hyperlink

       

       
       

12. Case Record Overview

    

    
    

13. Add Case Details

    1. Contact Date: You can backdate this to whenever HRSC was updated made aware about the Pay Differential

    2. Type: Change this to ‘Pay Differential’

    3. Subtype: Choose between ‘Limited Term Project’ or ‘Additional Temporary Pay’

    4. Begin Date: Identify when the Pay Differential begins

    5. End Date: Identify when the Pay Differential ends (or select the ‘End Date Not Known’ checkbox)

    6. What pay increase do you have?: Choose between ‘Monthly’ or ‘Hourly’

    7. Monthly/Hourly Increase: Identify the monthly or hourly increase

    8. Click Save

       

       
       

14. Verify Rates and Increase

    

...

There are two ways to add files/attachments to a case: Drag-&-Drop or Manual Searching

1. Drag-&-Drop

   1. Files can simply be dragDrag-&-dropped drop the file into the Files section of a Case

      

      
      

   2. Click Done

   Manual Searching

   1. Click on Add Files

      Image RemovedImage Added

      
      

   2. Your file will now appear in the Files section of the Case

      Image Added

      
      

2. Manual Searching

   1. Click on Upload Files

      Image RemovedImage Added

      
      

   2. Search for the file you want to upload and click Open

      

      
      

   3. Click Done

      

      
      

   4. Your file will now appear in the Files section of the Case

      Image Removed

      Image Added

Adding Case Notes

1. Click on New Case Note

   Image Added

   
   

2. Document Case Note Information

   1. Update the Date/Time, if applicable (defaults to the time “right now”)

   2. Owner will default to the author of the Case Note

   3. Add Notes

   4. Click Save

      Image Added

      
       

3. View Case Note

   Image Added