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Peter Dodge

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You are able to Clone a Case. Only certain components of the Case are cloned into the new, though:

  • Requestor

  • Files

  • Case Notes

To Clone a case, follow these steps:

  1. Click the “Clone Case” button

    Clone - 1.pngImage Added

  2. Determine who should own the Case

    1. Click the “Next” button

      Clone - 2.pngImage Added

  3. Done. The new case has been created.