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The Case record page is made up many sections:
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Case Details:Basic case data like Case Owner, Contact Date, Date Closed, and Status
Case Type: Allows you to “categorize” the case with fields like Case Type and Subtype.
Payroll Information: This section conditionally displays based on the Case Type. Focuses on specific counts of payroll information that are used for reporting.
Additional Details: Additional case data
Requestor Information:
Impacted Employee:
Case Contacts:
Transactions:
Files:
Emails:
Case Notes:
Tasks/Activities:
System Information:
Case History:
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