When it’s time to close a Case, follow these steps:
...
the below steps. Click the images to enlarge.
In the Case you want to close, double-click the Date Closed field
Click the calendar icon, select the Close Date, and click the Save button
Note: You are able to back-date this field, if needed
Done! Back on the Case, you’ll find the Date Closed and the Status changed to “Closed.”
This Case will not show up in your Homepage “My Open Cases” anymore
You can still easily search for the Case, and it will show up on the Contact record of the Client/Participant(s)
You can still make edits to a Closed Cased
