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1. The “Leave Team Queue (Unassigned Cases)” report on the Homepage Dashboard

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2. The “Leave Team Queue” Case List View

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Assigning a Case Owner

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1. Identify the Infinite Loop in the Team Queue

   1. In the Leave Team Queue, you’ll notice one Contact with a growing list of cases.
      

2. Select the Contact Record

   1. Click on the blue hyperlink of the Contact who is causing the Infinite Email Loop

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3. Edit the ‘Do Not Auto-Reply’ Field

   1. Double-click on the field or click the pencil icon

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4. Check the Checkbox and Save

   1. Check the ‘Do Not Auto-Reply’ checkbox

   2. Click the ‘Save’ button

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5. Ensure Infinite Email Loop Has Stopped

   1. Once the ‘Do Not Auto-Reply’ checkbox is checked on a Contact record, the Contact should no longer be sent the case creation auto-email. This should stop the Infinite Email Loop.

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