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In rare instances, if the Salesforce HRI is sending emails to a different ticketing system, an infinite loop of automatic emails may get created. This is a problem for all ticketing systems talking to another ticketing system--one system automatically sends a case creation email which kicks off an automatic case creation email from the other system which repeats and continues until someone it is manually stops itstopped.
You will notice an Infinite Email Loop in the team queue when one Contact has a seemingly endless amount of new cases being made for them. When you notice an Infinite Email Loop, you are able to “break the link” and stop the looping by following these steps:
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If the above process didn’t stop the Infinite Email Loop, please directly reach out to a member of the HR IT team to immediately address the issuefor immediate support.
This process only works for Leave Bucket Contacts. If you receive a permissions error trying to edit a Contact record, please directly reach out to a member of the HR IT team for immediate support.
The current list of Contacts who will not be sent the case creation auto-email is listed can be found here.