...
The process to add additional Case Contacts is explained in “Adding Adding Additional Case Contacts.”.
...
Files Section
This section shows all the files related to the case. Files are added in three ways:
Manually: The Leave Coordinator can manually add files to a case by drag-and-dropping.
From Employee’s Email: If an employee attaches a file to their email, it will get saved in the Files section.
From Leave Coordinator’s Email: If the Leave Coordinator attaches a file to their email, it will get saved in the Files section.
...
Emails Section
This section shows all emails sent and received related to the case. Clicking into the emails will show more details (ie: recipients, content, attachments, etc).
...
Case Notes Without Emails Sections
This section is where you can see the history of general case notes, phone calls, in person meetings, etc.
You can add a Case Note like these in Adding a Case Note.
...
Case Notes Section
This section compiles all emails, general case notes, phone calls/in person meetings/etc. This allows you to see all case updates/activities chronologically.
...