When you log into the Salesforce HRI, you will land on the Homepage view. This Homepage has a variety of reports to help you manage your cases.
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*Click the images below to enlarge*
Homepage Overview
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Homepage Component: Leave - My Open Cases
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This report will show you all the cases you are the Case Owner for that are open/active. Clicking on the Case Number link will send you directly into that case.
Note: Only 30 cases will show up in this view. If you own more than 30 open cases, you can click on the “Leave - My Open Cases” link and it will direct you to a page where you can see all of your cases.
Homepage Component: Today’s Tasks
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This report shows you your Tasks that are due today. You can view other tasks (All Tasks, All Overdue, etc.) by clicking the down-arrow box.
Homepage Component: Dashboard
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This customizable Dashboard currently displays five different reports. This dashboard needs to be manually refreshed--you are able to view the last time it was refreshed, and you can refresh any time by clicking the “Refresh” button.
The five reports of the Dashboard are:
All Unassigned Cases: This